Schedule your appointment

Making, changing or cancelling

Making, changing or cancelling appointments

How do you schedule an appointment? Can you cancel if something unexpected comes up? We've got all the answers for you.
There are three ways to schedule your appointment:

Online via UZA@home

For a few departments, you can already schedule your appointment online:

  • Gynaecology
  • Paediatrics
  • Oncological Gynaecology
  • Orthopaedics


Some helpful tips:

  1. Always make sure to book the appointment using the patient’s personal account. 
  2. After booking, you will receive a confirmation email.
  3. You can also cancel consultations online.
  4. Scheduled tests or procedures can only be cancelled by phone (you'll notice these can't be cancelled online).
  5. If you have an appointment with another medical department, you will still need to book, change, or cancel your appointment by calling the department directly.

     
Schedule your appointment

By phone or at the reception desk

You can schedule your appointment by phone or at the reception desk of the department (for your next consultation).

Please note:

  • On the department's webpage, you can find the available times to schedule an appointment.
  • When calling, please have your national registration number (on the back of your e-ID) or BSN (for Dutch patients) ready.
  • For certain consultations, you need a written referral letter from your doctor. 
  • For examinations, you must always bring a referral letter with you.
  • Consultations are closed on weekends, public holidays, and bridging days, and appointments cannot be made during these times.
Here you can find all departments

Not sure which service you need for your appointment? 
No problem. You can always call our general telephone number and we will be happy to help you.

+32 3 821 30 00

Cancelling or changing an appointment

If, for any reason, you're unable to attend a scheduled appointment, please make sure to notify the department by phone to cancel or reschedule.

  • A fee of €22.40 may be charged for missed consultations that are not cancelled.
  • For missed day hospitalisations, sleep laboratory examinations, or procedures, a fee of €57.12 may apply.
Preparation

Preparation

To ensure your appointment goes smoothly, you need to bring a few important items with you. Here you can find some helpful checklists:

    1. Always bring your eID, KidsID, or ISI+ card with you to the hospital.

    This is important, as it allows us to apply the third-party payer system. With this system, you only pay your portion of the costs (the co-payment), while the rest is directly covered by your Belgian health insurance provider.

    Meer info over de factuur

     

    1. Please bring the following contact details
    • Your own phone or mobile number
    • The name and address of your GP
    • The name and address of the referring doctor

    Please note!

    Starting from 01/01/2025, if you do not have your eID, KidsID, or ISI+ card with you at the hospital, you will be required to pay an advance for medical services. If we cannot scan your eID, ISI+ card, or KidsID, we will no longer be able to apply the third-party payer system.

    1. Overview of medications you are taking, including the dosage and time of administration.
    2. Indication of any allergies.
    3. Medical documents, such as referral letter from your GP or referring doctor, X-rays, lab results, vaccination card, blood type card, etc.

In the following cases, you will need to provide additional information:

  • In the case of a work-related accident
    • Name and address of your employer
    • Name and address of your insurance company
    • Date of the accident
    • Claim number (if known)
    • Policy number
  • For an expert evaluation, you will also need to bring the referral letter from the organisation requesting the evaluation.
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  • If applicable, bring a guarantee agreement from a Public Social Welfare Centre (CPAS/OCMW) or a payment commitment from another institution responsible for covering the costs.
  • For patients residing abroad:
    - Insurance card, form E112, or a guarantee statement from your health insurer
    - European Health Insurance Card (EHIC)
Directions to the UZA

Directions to the UZA

Route
Directions

Accessibility of the UZA

The UZA is easily accessible by car, public transport, on foot, or by bike. Several bus lines stop close to the hospital.

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Registration

Registration

Register at the registration kiosk

  1. Always bring your eID, KidsID or ISI+ card with you to the UZA.
  2. Upon arrival, please first check in at one of the registration kiosks located in the central entrance hall or in the entrance hall of the Mother and Child Centre.
  3. Answer all the questions at the kiosk and take your ticket.
  4. Your ticket will provide you with further instructions:
  • Either proceed directly to the department where you have an appointment,
  • or visit the central desk to complete your registration.

Keep your ticket with you at all times during your visit at the UZA.

Aanmeldkiosken

  • For administrative and medical purposes, it is essential that your information is fully and accurately recorded. Therefore, we will verify your details using your electronic identity card (eID), Kids-ID, or ISI+ card, which contain your official name and address. Additionally, you will be asked to provide your telephone number and the name of your general practitioner.

    Opgelet!

    Heb je vanaf 01/01/2025 uw eID, KidsID of ISI+-kaart niet bij in het ziekenhuis? Dan betaal je steeds een voorschot voor medische verstrekking. Zonder het inlezen van je eID, ISI+-kaart of KidsID, laat de regelgeving een derdebetalersregeling niet meer toe.

  • In some cases you may need to pay a deposit (advance) of €50:

    • If you are not affiliated with, or in compliance with, a Belgian health insurance fund.
    • If you do not have a registered address in Belgium or abroad.
    • If an OCMW or another institution is responsible for payment of the costs, but you cannot provide a valid payment guarantee
    • If you have overdue unpaid invoices.
    Lees meer

  • During your consultation, our healthcare providers will regularly ask for your full name and date of birth. This is necessary to ensure safe, high-quality care. Correct patient identification is crucial, as our staff must know exactly who you are to provide the right treatment. If they do not ask for this information before a procedure or examination, please feel free to remind them.

Facilities

Facilities

To make your hospital visit more comfortable, we offer a range of additional facilities and services, from Wi-Fi to wheelchairs and shops.

Support and guidance

Support and guidance

Patiëntenbegeleiding

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Psychologen

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Other information

Other information

Written by Algemeen Medewerker, reviewed by Algemeen Medewerker.
Last update: 16 December 2024.