UZA@home, the patient portal of the UZA

The patient portal of the UZA supports and guides you during your care programme in our hospital. Together with our healthcare providers, you can follow all the steps of your treatment and recovery process online. Keep track of your parameters on a regular basis, read all the information when it suits you and prepare for your hospital visit optimally from a distance. 

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What can you do in the UZA@home app?
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Digital home follow-up
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UZA@home telemonitoring

Download the UZA@home app

Download voor iOS Download voor Android Log in with web version

Terms of use and privacy

Your healthcare provider invites you to create an account on the UZA@ home patient portal. By creating an account, you confirm that the UZA may share data with you, as a patient, via the UZA@ home platform. Data that you, as a patient, share via the platform may be processed by the UZA in the same way as other data in the context of the care that the UZA provides to you as a patient. Read the complete privacy statement of the UZA here (NL). 

For more information and questions, please contact dpo@uza.be.

What can you do in the UZA@home app?

  • Consult your medical record

    Via UZA@ home, you can consult your medical record at any time. It contains, among other things, your lab results, documents and allergies. Let our care providers know if any information is incorrect or incomplete. This is how we build your integrated record together.

  • Manage your appointments

    Check via UZA@ home which consultations are planned for you. Also read how you can prepare for your appointment. Scheduled admissions and day hospitalisations are not yet included in the overview in this version of the UZA@ home.

  • Digital home follow-up

    When your healthcare provider starts telemonitoring for you, you can pass on diaries, questionnaires and vital parameters each day via devices connected to UZA@ home. This data will be sent directly to UZA@ home, allowing your healthcare provider to follow-up your health condition remotely. This way, you can stay in your familiar environment under permanent supervision of a medical team.

  • Tele- and videoconsultation

    Consultations that do not have to take place in the hospital can be conducted by tele- or video-consultation.

  • Education & questionnaires

    Every patient follows his or her personal pathway at the UZA. That is why we also want to make your pathway digitally transparent. We will regularly sent you information about your condition, examination or procedure. Please complete the questionnaires so we can properly prepare for your appointment.

  • Meal choices during your hospital admission

    Are you staying at the UZA for several days? Then you can compile your own meals via UZA@home and choose what you prefer to eat.

In need of help?

UZA@home support team

Not available
support.uzaathome@uza.be
You can contact the UZA@home support team for technical assistance.

Frequently asked questions (FAQ)

To register for the first time on UZA@ home, you will receive a text message from UZA in advance.

  1. Click here to create an account.
  2. Choose 'Log in with eHealth'.
  3. Log on with a digital key (e.g. eID card reader or itsme® app). This guarantees that your data is protected to the maximum extent.
  4. You are now logged in to UZA@ home.

To register your child on UZA@home for the first time, you will receive a text message from the UZA in advance.

  1. Click here to create an account.
  2. Choose 'Sign in with eHealth'.
  3. Sign in with your child's digital key, the KidsID, and a card reader.
  4. You are now signed in to your child's UZA@home account.

Other option:

  1. Click here to create an account.
  2. Choose 'Sign in with eHealth'.
  3. As a parent or guardian of a minor child, you can also log in to your child's profile using your own eID or Itsme® app. Here you follow the procedure as if you were logging in for yourself.
  4. Indicate in the drop-down menu that you are logging in for your minor child.
  5. You are now logged in to your child's UZA@home account.
     
  • For the time being, patients between the ages of 0 and 5 cannot register digitally in the UZA@home. They can register for their appointment together with their accompanying person at the kiosks in the entrance hall of the UZA.
  • Patients between 6 and 11 years old can register with their Kids-ID or other key (excl. Itsme®-app).
  • Patients between 12 and 17 years old can register with their eID or other key (excl. Itsme®-app).
  • Foreign patients (without a Belgian national number) cannot log on digitally in UZA@home with eHealth, but have to sign an informed consent (IC) on site at the UZA to get digital access with a box code. Ask the medical assistant for more info.

Read frequently asked questions via https://sma-help.bosa.belgium.be/en.

 

If you experience problems logging in with a digital key, please contact the eHealth helpdesk via support@ehealth.fgov.be or +32 2 788 51 55 (Mon-Fri: 7 am - 8 pm). 

Read frequently asked questions about Itsme®.

Lost the pincode of your eID? Check the information on www.ibz.rrn.fgov.be/nl/identiteitsdocumenten/eid/aanvraag-pincode/.

If you have an upcoming consultation at UZA, you will receive a reminder by text message two days in advance. Those who have downloaded the UZA@home app will receive a notification from UZA@home to remind them of their appointment instead of this text message. At least if you allow the UZA@home app to send you notifications. Those who do not allow notifications will still receive a text message.

How do I allow notifications from the UZA@home app?

When you first use the app, UZA@home will automatically ask if you want to receive notifications. Click on 'Yes'.

Did you accidentally click 'No'? Go to your settings to enable access.

I have allowed notifications for UZA@home, but do not receive any notifications or text messages

Be sure to check the settings on your phone that you have allowed notifications for UZA@home.

If your consultation is not taking place in the hospital, but via teleconsultation, you can make the call via UZA@home.

  1. When your teleconsultation is scheduled, you will receive a text message with a box code. 
  2. 15 minutes before your appointment, you will receive a text to open your teleconsultation via UZA@home.
  3. Click on 'Enter call' in UZA@ home to start the call. 
  4. Click on 'Click to Start Video Chat' to turn on your camera on your smartphone, tablet or computer. 
  5. Wait until your healthcare provider joins the call.
  6. After your consultation, click on 'Exit call'.
  1. On the homepage of UZA@home, under the 'Services' tab, click on 'My meal choice'.
  2. Select a day and a meal time. Click on a blue icon for breakfast, afternoon or evening. You can always select for five days ahead. (Grey: You can no longer make a choice. The time for doing so has expired; Blue: proposed meal, but you have not yet made your own choice; Green: you have correctly entered your choice yourself)
  3. Scroll down to read the proposed menu. If you agree with the proposal, click on the blue bar 'Order menu of the day' at the bottom.
  4. If you want to customise the menu, click on 'Compose your menu' at the top right. Choose from the different ranges. Then click on 'View and confirm your menu'. If you agree with the menu you have created, click 'Order menu'. If you still want to make a change, click 'Adjust menu'.
  5. Remember to always confirm.

If you are on a diet, the dishes are adapted to your diet. If your diet changes, your previous choices are lost and you need to enter your new choices.

Last update: 20 November 2024.